Delivery terms

  1. Shipping Locations
    We offer international shipping, including Europe and the United States.
  2. Processing Time
    • All orders are processed within 1-2 business days.
    • Processing times may vary depending on the product and customization.
  3. Estimated Delivery Times
    • Europe: 5-8 business days.
    • United States: 3-5 business days.
    • Georgia 6-14 business days
      Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs or postal delays.
  4. Shipping Costs
    • Shipping costs are calculated at checkout based on the destination and order size.
    • Any applicable customs or import duties are the responsibility of the customer.
  5. Order Tracking
    • Once your order has shipped, you will receive a confirmation email with a tracking number.
  6. Unsuccessful Deliveries
    • If the package cannot be delivered due to an incorrect address or unavailability, the customer will be responsible for any reshipment costs.
  7. Lost or Damaged Packages
    • If your package is lost or arrives damaged, please contact us within 2 days of the expected delivery date. We will work with you to resolve the issue.
  8. Returns and Exchanges
    • As our products are made-to-order, we do not accept returns or exchanges unless the product is defective or incorrect. Please refer to our Return Policy for more details.
  9. Contact Us
    • For questions or concerns about shipping and delivery, please contact us at theluxotica.store@gmail.com.